Automation White Papers and Downloads

Service automation has quickly risen in popularity in recent years, mainly because of the success companies such as Uber, Netflix and, who use a service delivery model that is completely automated. The main benefits of service automation includes a scalable business model, increased operational efficiency, and data-driven decision-making.

On this page, you can download white papers and resources:


Design, Automate and Accelerate through Service Automation

Over the last few years, many organizations have been focused on automation. In the increasingly competitive market, many organizations are under a constant pressure to deliver better results with less resources. In many cases, automation can help to solve this problem. The automation for repetitive, frequently occurring tasks is an area where – even today – a lot of efficiency can be obtained… [read more]


An Introduction to the design and delivery of Automated Services

A lot has been written about the need for organizations to become digital and to transform the way they work. There is a wealth of information on the benefits of doing business in the digital age, how start-ups can access a global market within days of launching their innovative products and how existing companies can unlock opportunities through new online services…. [read more]


Service Automation in Local Government

Service Automation is the concept of designing and delivering automated services to end-customers. Due to technological advancements and the way that end users have changed their behavior, interest in service automation has greatly grown in the last decade. Services such as transportation (Uber), hotel reservations ( and insurance ( can now be delivered to customers without any human intervention, e.g. the process is completely automated… [read more]


Service Automation Blueprint (Poster)

This Service Automation Blueprint Poster gives you a  ‘high definition’ printable A0 poster that you can use in workshops. The template can be used by trainers who are teaching the the Service Automation Foundation course, or by consultants who want to facilitate workshops to design automated services.


Service Automation Framework

The Service Automation Framework book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.