Service Automation Framework

Not a Technology, but a Business Process Issue
4 August 2016

Not a Technology, but a Business Process Issue

“The Service Automation Framework addresses not as a technology issue but as a management and business process issue. Drawing on a wealth of personal experience and that of his colleagues, Jan-Willem has developed a comprehensive framework which can be adopted by any size of business and will provide a blue print for any organization wanting to know how to respond to both societal demand and market pressures to provide their services with as little human intervention as possible.”

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