Service Automation Framework

Posts Tagged: service delivery
How Service Automation will impact enterprises in 2018

How Service Automation will impact the world next year As the year is coming to an end – and people are preparing for the Christmas holidays – it is always a good moment reflect on the year and think about the opportunities for the future. What will 2018[…]

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What is Service Automation

What is Service Automation? If you are new to the topic to service automation, you might have a very simple question: What is service automation exactly? And why are so many people talking about Service Automation. In this short post, I will try to give you a brief overview[…]

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The difference between Service Management and Service Automation

Last week, the Service Automation Framework was launched together with the corresponding training and certification scheme. In the many questions that came by leading up to the launch, one question came back a number of times: what is the difference between Service Management and Service Automation. In this[…]

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The Service Automation Framework Launch on 22 February in Las Vegas

Official Launch of the Service Automation Framework The Service Automation Framework publication and corresponding certification scheme will officially launch on Wednesday February 22 during Pink17 - the international IT Service Management Conference and Exhibition in the prestigious Bellagio Hotel, Las Vegas. During the Service Automation Framework Launch, Jan-Willem[...]

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