Tomasz Nedzi on Service Automation - Strive for efficiency [...]
Eric Nguyen shares his thoughts on Service Automation in [...]
Jonathon Glennie was introduced to Service Automation technology and methodology [...]
In this article, we explore the opportunity that service automation presents to local governments. As one of their many functions, local governments serve as service providers to their community of citizens. Local Government service departments deal with many different requests, ranging from very simple requests for parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals. Many of these services can be partially or completely automated, making local governments more citizen-centric as well as more cost efficient.
Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.
Learn more about Service Automation at itSMF Singapore About itSFM [...]
As part of strengthening the position as experts in Service [...]
David Wright on Service Automation As a species, we’ve [...]
Automation and AI Process Days in Helsinki The Process Days [...]
An Introduction to the Service Automation Framework This white [...]
How Service Automation will impact the world next year As [...]
Building a Smart City on Service Automation Many of the [...]
My career in IT began in 1975. It was an [...]
The Service Automation Blueprint The Service Automation Blueprint is [...]