Service Automation Framework

Posts Tagged: serendipity management
New White Paper: An introduction to Service Automation

An Introduction to the Service Automation Framework This white paper provides a high level overview of the Service Automation Framework, which was launched in 2017. The aim of his paper is to explain the key business drivers behind service automation and to provide an overview of the structure[…]

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Serendipity Management Explained

Serendipity Management Explained Serendipity Management is one of the key building blocks of the Service Automation Framework, and for many organizations one of the key reasons to adopt the framework. In this article, we answer four key questions about this concept. What is Serendipity? In the English dictionary, the[…]

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