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Dr. Akhil Sahai on Service Automation

Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.

By |2019-02-08T10:06:23+08:00February 8th, 2019|Expert Interview|0 Comments

Using the Service Automation Framework and New Technologies to Increase the Grade of Automation

Service Automation is more than just provisioning After running multiple [...]

By |2018-09-04T15:47:45+08:00September 4th, 2018|Expert Interview|0 Comments