Official Launch of the Service Automation Framework
The Service Automation Framework publication and corresponding certification scheme will officially launch on Wednesday February 22 during Pink17 – the international IT Service Management Conference and Exhibition in the prestigious Bellagio Hotel, Las Vegas. During the Service Automation Framework Launch, Jan-Willem Middelburg, author of the Service Automation Framework for the design and delivery of automated services will present a summary of the publication and will explain the new certification scheme. Additionally, the first copy of the new book will be presented.
After the official Service Automation Framework launch, both the book and and certification – the Service Automation Foundation examination – will be available for the service automation community and practitioners. The Service Automation Foundation examinations is the first level of the official Service Automation Certification Scheme.