The Service Automation Framework Alliance is an independent body of knowledge for the development and advancement of Service Automation practices and certification. Service Automation Framework (SAF) is a set of best practices for the automated delivery of services. The concept builds further on the self-service practices of ITIL and IT Service Management. In its current form, the SAF is published as in a series of volumes, covering different processes of service automation.
The Service Automation Framework Alliance (SAFA) is a leading global provider of progressive, vendor-neutral training and certifications programs including the Service Automation Framework curriculum. With a worldwide network of certified trainers, training partners, and testing centers, the SAFA training courses and accreditation programs have become internationally established and further proven through a series of published books, papers, and on-going industry research. The highly modularised format of the Service Automation Framework curriculum allows it to be adapted to various types of training requirements.