Service Automation Framework

Service Automation News
The First Service Automation Foundation Class

On May 21, our certified partner Pink Elephant hosted the first Service Automation Foundation class in Kuala Lumpur, Malaysia. The[…]

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Apr 17, 2017
Serendipity Management Explained

Serendipity Management Explained Serendipity Management is one of the key building blocks of the Service Automation Framework, and for many[…]

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SAFA appoints José Stijntjes as new Managing Director

José Stijntjes new Managing Director for SAFA The Service Automation Framework Alliance (SAFA) is pleased to announce that it has[...]

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Mar 02, 2017
Expert Interview: Richard Pharro on Service Automation

Expert Interview: Richard Pharro on Service Automation A lot has been written about the need for organizations to become digital[…]

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The difference between Service Management and Service Automation

Last week, the Service Automation Framework was launched together with the corresponding training and certification scheme. In the many questions[…]

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The Service Automation Framework Launch on 22 February in Las Vegas

Official Launch of the Service Automation Framework The Service Automation Framework publication and corresponding certification scheme will officially launch on[...]

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