Service Automation Framework

Service Automation News
Case Study Webinar – Service Automation in Local Government

As more and more local governments are working become to increase the quality of their services and become more accessible, service automation is increasingly more on the strategic agenda. One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests as parking permits, all the way to more complex issues such as providing arbitration and dealing with appeals.

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Sep 04, 2018
Using the Service Automation Framework and New Technologies to Increase the Grade of Automation

Service Automation is more than just provisioning After running multiple implementation projects using the Service Automation Framework (SAF) as a[…]

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APMG and SAFA host Trainer Cafe on 27 September

Learn how to become an accredited Service Automation trainer Following the announcement at the recent International Away Day, APMG-International and[…]

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Aug 27, 2018
What is a Service Concept?

The Service Concept explained One of the central models of the Service Automation Framework is the service concept. In this[…]

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Service Automation Anti-Patterns

Joins our partner TaUB Solutions @ PinkAsia18 – ITSM’s Next Wave, August 14, 2018 – 11:30 – 12:25  – Mandarin Oriental,[…]

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Service Automation session at itSMF Singapore

Learn more about Service Automation at itSMF Singapore About itSFM Singapore itSMF Singapore will be hosting the next annual Service[…]

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