In Midday Mentors, Richard and Jan-Willem discuss Service Automation

In this episode of Midday Mentors, Jan-Willem Middelburg – Author and Founder of the Service Automation Framework shares his insights, experience and expertise on everything from Service Automation and Robotic Process Automation (RPA) to the way businesses can drive efficiencies.

He explains to APMG’s CEO, Richard Pharro, that by automating mundane and repetitive tasks (such as processing invoices), employees can be freed to apply their creativity to improve services whilst Service Automation looks after interactions.