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If you are working in the IT service industry, you will probably have heard about service catalogues of data catalogues. But does your organization already has access to a catalogue of automated services?

Increasingly more organizations are building a catalogue of automated services Driven by the success of ‘digitally’ disruptive companies such as Spotify, Netflix and Uber, more and more companies are taking the steps to automate their service offering.

A Catalogue of Automated Services is – as the term suggests – a collection of services a service provider can deliver to customers without human intervention. These services range from simple automated processes (liking bookings or reservations), to complex and complicated processes (such as the provisioning of banking environments).bi

In this webinar, we will take you on a deep-dive into the catalogue of automated services. How do you build automated services? How do you maintain automated services and measure performance? And most importantly, how do you monitor the quality and customers engagement of the Catalogue of Automated Services. Join Jan-Willem Middelburg, author of the Service Automation Framework, as he explains how you can build a catalogue of automated services.

 

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