Service Automation Framework

Service Automation
What is a Service Concept?

The Service Concept explained One of the central models of the Service Automation Framework is the service concept. In this post we explore the use of a Service Concept in further detail, and why it is important to understand what the Service Concept of an organization is. The[…]

Read More
Now Available – Digital Badges for your Service Automation Exam

We are very happy to share that Digital Badges have now been made available to the Service Automation Framework exams. A digital badge is an officially verified verification that can be used to share your accomplishments on LinkedIn or Twitter. Additionally, digital badges also allow potential employers to easily[…]

Read More
TaUB hosts webinar on Service Automation

What You Need To Know About The Service Automation Framework About the Webinar Service Automation is the concept of achieving customer loyalty by the use of automated technologies, and it builds upon large demographic and sociological trends. As a society, we have become accustomed to arranging our lives[…]

Read More
How Service Automation will impact enterprises in 2018

How Service Automation will impact the world next year As the year is coming to an end – and people are preparing for the Christmas holidays – it is always a good moment reflect on the year and think about the opportunities for the future. What will 2018[…]

Read More
Jarod Greene on Service Automation

I’m not ashamed to admit that my favorite Christmas movie is Love Actually. Nothing beats the opening scene of the gates at Heathrow Airport, as Hugh Grant voice explains that if you look for it, love actually is all around. The sap in me nods furiously at the[…]

Read More
Design and Deliver Service Automation in your Organization

Introducing the Service Automation Framework Service Automation is the concept of achieving customer loyalty by using automated technologies (think Uber, Amazon and Netflix).  It builds upon a large demographic and sociological trend.  As a society, we have become accustomed to arranging our lives online and expect services that[…]

Read More
Service Automation Market Grows To 1,244.8 Million USD by 2022

New research shows growth curve in the Service Automation market According to a new market research report “Professional Services Automation Market by Solution – Global Forecast to 2022“, published by MarketsandMarkets™, the Service Automation market size is expected to grow from USD 716.5 Million in 2017 to USD 1,244.8 Million by[…]

Read More
Smart City Service Automation

Building a Smart City on Service Automation Many of the larger cities around the world have the ambition to become a 'smart city.' But what does that mean exactly? What is it that makes a city smart? According to Wikipedia, the official definition would be: A smart city is an[...]

Read More
What is Service Automation

What is Service Automation? If you are new to the topic to service automation, you might have a very simple question: What is service automation exactly? And why are so many people talking about Service Automation. In this short post, I will try to give you a brief overview[…]

Read More
New Service Automation Explainer Video

New Service Automation Explainer Video Hi there and welcome to this short video about Service Automation. Have you ever wondered why companies such as Spotify, Uber and Netflix conquered the world so quickly? Well, the answer is pretty simple: they all have a business model that is based[…]

Read More
New BrightTalk Webinar about Service Automation

What You Need To Know About The Service Automation Framework About this BrightTalk Webinar In this BrightTalk Webinar, we will discuss the newly launched Service Automation Framework. Service Automation is the concept of achieving customer loyalty by the use of automated technologies, and it builds upon large demographic[…]

Read More
Serendipity Management Explained

Serendipity Management Explained Serendipity Management is one of the key building blocks of the Service Automation Framework, and for many organizations one of the key reasons to adopt the framework. In this article, we answer four key questions about this concept. What is Serendipity? In the English dictionary, the[…]

Read More
SAFA appoints José Stijntjes as new Managing Director

José Stijntjes new Managing Director for SAFA The Service Automation Framework Alliance (SAFA) is pleased to announce that it has appointed José Stijntjes as Managing Director per April 1st, 2017. In her new role, she will be responsible for managing and expanding the global partner network of the[...]

Read More
The difference between Service Management and Service Automation

Last week, the Service Automation Framework was launched together with the corresponding training and certification scheme. In the many questions that came by leading up to the launch, one question came back a number of times: what is the difference between Service Management and Service Automation. In this[…]

Read More