Service Automation Framework

Service Automation Framework
Service Automation Webinar for Training Partners

Service Automation Webinar for Training Partners Service Automation Framework is a forward-thinking, early adoptive scheme, which is becoming more and more relevant in the service management sector. The scheme has launched particularly well in the Asian markets, and we want to help you to promote it to your[…]

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Service Automation at the Process Days Helsinki

Automation and AI Process Days in Helsinki The Process Days have grown in six years as a top Service and Process Management event in Finland. The Process Days focus on the trends and visions of service and process management without forgetting the actual everyday work. The goal is[…]

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New White Paper: An introduction to Service Automation

An Introduction to the Service Automation Framework This white paper provides a high level overview of the Service Automation Framework, which was launched in 2017. The aim of his paper is to explain the key business drivers behind service automation and to provide an overview of the structure[…]

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New Webinar: Service Automation Blueprinting

Service Automation Blueprinting Many companies see the future in automated service, yet wonder where to start. The Service Automation Framework provides some easy-to-understand models that everyone can used to start the design and delivery of automated services. Used by many organisations around the world, it provides tools and[…]

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What is a Service Automation Blueprint?

The Service Automation Blueprint The Service Automation Blueprint is one of the seven techniques of the Service Automation Framework. It most frequently used as a tool in order to visualise how a service is delivered by a service provider. In order to automate a service, it is necessary to exactly[…]

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How to Write a Service Automation Business Case

The Service Automation Business Case In this article, we will discuss to formulate a service automation business case and which financial figures you need in order to calculate the financial benefit of a Service Automation implementation or improvement project. This service automation business case template can be applied[…]

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The First Service Automation Foundation Class

On May 21, our certified partner Pink Elephant hosted the first Service Automation Foundation class in Kuala Lumpur, Malaysia. The room was packed with 25 students, all eager to be part of the first batch of officially accredited Service Automation practitioners in the world. The course was taught[…]

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The Service Automation Framework Launch on 22 February in Las Vegas

Official Launch of the Service Automation Framework The Service Automation Framework publication and corresponding certification scheme will officially launch on Wednesday February 22 during Pink17 - the international IT Service Management Conference and Exhibition in the prestigious Bellagio Hotel, Las Vegas. During the Service Automation Framework Launch, Jan-Willem[...]

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