Service Automation Framework

Expert Interview
Using the Service Automation Framework and New Technologies to Increase the Grade of Automation

Service Automation is more than just provisioning After running multiple implementation projects using the Service Automation Framework (SAF) as a practice, I thought it would be a good idea to summarise a few thoughts as to why this practice makes a difference. And why I think it will[…]

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David Wright on Service Automation

David Wright on Service Automation As a species, we’ve been shaping our environment and crafting ways to help make our lives easier for over 50,000 years. For over 50,000 years we’ve learned to shape or adapt how we live, to make our surroundings more effective, efficient and to[…]

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Jarod Greene on Service Automation

I’m not ashamed to admit that my favorite Christmas movie is Love Actually. Nothing beats the opening scene of the gates at Heathrow Airport, as Hugh Grant voice explains that if you look for it, love actually is all around. The sap in me nods furiously at the[…]

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Allan Leinwand on Service Automation

There are two types of service offerings we probably all encounter daily. Consumer on-demand services offered across the planet help us summon entertainment, food, transportation and much more from an application on a smartphone. The most successful of these applications follows a structured workflow – we make a[…]

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David Ratcliffe on Service Automation

My career in IT began in 1975. It was an entry level position in the IT Department of a large heavy engineering company. On my first day at work I recall being quite intimidated by the flashing lights and low hum of the expensive equipment in the Computer[…]

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Expert Interview: Richard Pharro on Service Automation

Expert Interview: Richard Pharro on Service Automation A lot has been written about the need for organizations to become digital and to transform the way they work.  There is a wealth of information on the benefits of doing business in the digital age, how start-ups can access a[…]

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