If you work in the IT service industry, you will probably have heard about service catalogs or data catalogs. But does your organization already have access to a catalog of automated services?

Increasingly, more organizations are building a catalog of automated services.  Driven by the success of ‘digitally’ disruptive companies such as Spotify, Netflix and Uber, more and more companies are taking the steps to automate their service offering.

A Catalog of Automated Services is – as the term suggests – is a collection of services a service provider can deliver to customers without human intervention. These services range from simple automated processes (liking bookings or reservations), to complex and complicated processes (such as the provisioning of banking environments).