Jonathon Glennie was introduced to Service Automation technology and methodology in 2009. He was working as a consultant for a US based national food and beverage retailer with 325 stores in 17 states. He was [...]
Service Automation vs Robotic Process Automation WEBINAR: ± 50 min Understanding the difference between Service Automation and RPA Service Automation is one of the fastest-growing trends in the past decade. [...]
Service Automation and Robotic Process Automation Understanding the differences and similarities between Service Automation (SAF) and Robotic Process Automation (RPA) Introduction The interest in automation keeps growing and growing. A recent report from Forrester shows [...]
Netgain becomes the first Service Automation Framework Training Provider in Sweden Empowering Service Automation Excellence in the Nordics Stockholm, Sweden – January 8, 2020 – Netgain, the Swedish-based service provider in automation [...]
Join Jan-Willem Middelburg the CEO of Cybiant and President of the Service Automation Framework Alliance for a live webinar During this live webinar, Jan-Willem will discuss some fundamental basics of service automation from a theoretical [...]
In this case study, the Service Automation Framework was used as the best practice framework to develop service automation blueprint which assists in the development and deployment of end-to-end virtual machine provisioning solution.
Etisalat Academy today announced the launch of the GCC’s first accredited Service Automation Framework (SAF) Training Centre in partnership with APMG and Etisalat Group. The Centre is advanced and provides step-by-step guidance for the design and delivery of automated services. Its aim is to deliver training courses and certification services for a broad range of professional certification schemes.
Over the last few years, many organizations have been focused on automation. In the increasingly competitive market, many organizations are under a constant pressure to deliver better results with less resources. In many cases, automations can help to solve this problem. The automation for repetitive, frequentlyoccurring tasks is an area where – even today – a lot of efficiency can be obtained.
In this article, we explore the opportunity that service automation presents to local governments. As one of their many functions, local governments serve as service providers to their community of citizens. Local Government service departments deal with many different requests, ranging from very simple requests for parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals. Many of these services can be partially or completely automated, making local governments more citizen-centric as well as more cost efficient.
Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.
As more and more local governments are working become to increase the quality of their services and become more accessible, service automation is increasingly more on the strategic agenda. One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests as parking permits, all the way to more complex issues such as providing arbitration and dealing with appeals.
Service Automation is more than just provisioning After running multiple implementation projects using the Service Automation Framework (SAF) as a practice, I thought it would be a good idea to summarise a few thoughts [...]
Learn how to become an accredited Service Automation trainer Following the announcement at the recent International Away Day, APMG-International and the Service Automation Framework Alliance (SAFA) are happy to confirm the time and the agenda [...]
The Service Concept explained One of the central models of the Service Automation Framework is the service concept. In this post we explore the use of a Service Concept in further detail, and why [...]
Joins our partner TaUB Solutions @ PinkAsia18 – ITSM’s Next Wave, August 14, 2018 – 11:30 – 12:25 – Mandarin Oriental, Kuala Lumpur Service Automation remains a growing industry trend, and many organizations are taking steps [...]
Learn more about Service Automation at itSMF Singapore About itSFM Singapore itSMF Singapore will be hosting the next annual Service Management conference ITSM Leadership Summit 2018 on 6th July 2018. Preceding the conference event this year is [...]
As part of strengthening the position as experts in Service Automation, Netgain, the first company in the Nordic region, has partnered with the Service Automation Framework Alliance (SAFA). SAFA is a global, leading provider of certification [...]
Service Automation Webinar for Training Partners Service Automation Framework is a forward-thinking, early adoptive scheme, which is becoming more and more relevant in the service management sector. The scheme has launched particularly well in the [...]
David Wright on Service Automation As a species, we’ve been shaping our environment and crafting ways to help make our lives easier for over 50,000 years. For over 50,000 years we’ve learned to shape [...]
We are very happy to share that Digital Badges have now been made available to the Service Automation Framework exams. A digital badge is an officially verified verification that can be used to share [...]
Automation and AI Process Days in Helsinki The Process Days have grown in six years as a top Service and Process Management event in Finland. The Process Days focus on the trends and visions of [...]
What You Need To Know About The Service Automation Framework About the Webinar Service Automation is the concept of achieving customer loyalty by the use of automated technologies, and it builds upon large demographic and [...]
An Introduction to the Service Automation Framework This white paper provides a high level overview of the Service Automation Framework, which was launched in 2017. The aim of his paper is to explain the [...]
How Service Automation will impact the world next year As the year is coming to an end - and people are preparing for the Christmas holidays - it is always a good moment reflect on [...]
I’m not ashamed to admit that my favorite Christmas movie is Love Actually. Nothing beats the opening scene of the gates at Heathrow Airport, as Hugh Grant voice explains that if you look for it, [...]
Introducing the Service Automation Framework Service Automation is the concept of achieving customer loyalty by using automated technologies (think Uber, Amazon and Netflix). It builds upon a large demographic and sociological trend. As a society, [...]
New research shows growth curve in the Service Automation market According to a new market research report "Professional Services Automation Market by Solution - Global Forecast to 2022", published by MarketsandMarkets™, the Service Automation market size is expected [...]
There are two types of service offerings we probably all encounter daily. Consumer on-demand services offered across the planet help us summon entertainment, food, transportation and much more from an application on a smartphone. The [...]
Building a Smart City on Service Automation Many of the larger cities around the world have the ambition to become a 'smart city.' But what does that mean exactly? What is it that makes a [...]
Service Automation Blueprinting Many companies see the future in automated service, yet wonder where to start. The Service Automation Framework provides some easy-to-understand models that everyone can used to start the design and delivery of [...]
My career in IT began in 1975. It was an entry level position in the IT Department of a large heavy engineering company. On my first day at work I recall being quite intimidated by [...]
The Service Automation Blueprint The Service Automation Blueprint is one of the seven techniques of the Service Automation Framework. It most frequently used as a tool in order to visualise how a service is delivered by [...]
What is Service Automation? If you are new to the topic to service automation, you might have a very simple question: What is service automation exactly? And why are so many people talking about Service [...]
The Service Automation Business Case In this article, we will discuss to formulate a service automation business case and which financial figures you need in order to calculate the financial benefit of a Service Automation [...]
New Service Automation Explainer Video //youtu.be/-vxyGbjbnkw Hi there and welcome to this short video about Service Automation. Have you ever wondered why companies such as Spotify, Uber and Netflix conquered the world so quickly? [...]
What You Need To Know About The Service Automation Framework About this BrightTalk Webinar In this BrightTalk Webinar, we will discuss the newly launched Service Automation Framework. Service Automation is the concept of achieving customer [...]
On May 21, our certified partner Pink Elephant hosted the first Service Automation Foundation class in Kuala Lumpur, Malaysia. The room was packed with 25 students, all eager to be part of the first batch [...]
Serendipity Management Explained Serendipity Management is one of the key building blocks of the Service Automation Framework, and for many organizations one of the key reasons to adopt the framework. In this article, we answer [...]
José Stijntjes new Managing Director for SAFA The Service Automation Framework Alliance (SAFA) is pleased to announce that it has appointed José Stijntjes as Managing Director per April 1st, 2017. In her new role, she [...]
Expert Interview: Richard Pharro on Service Automation A lot has been written about the need for organizations to become digital and to transform the way they work. There is a wealth of information on the [...]
Last week, the Service Automation Framework was launched together with the corresponding training and certification scheme. In the many questions that came by leading up to the launch, one question came back a number of [...]
Official Launch of the Service Automation Framework The Service Automation Framework publication and corresponding certification scheme will officially launch on Wednesday February 22 during Pink17 - the international IT Service Management Conference and Exhibition [...]
Global Partnership between SAFA and APMG International to develop Certification Scheme The Service Automation Framework® Association (SAFA) and APMG International, a global award-winning accreditation and certification body, announce their exciting new partnership about a new [...]
The Basics of Service Automation Service Automation – the concept of delivering services through smart technology – is a rapidly growing area of interest for most organizations. Companies such as Spotify, Netflix and Spotify and [...]