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Blog2020-06-30T12:29:54+08:00

Service Automation and RPA

Service Automation and Robotic Process Automation Understanding the differences and similarities between Service Automation (SAF) and Robotic Process Automation (RPA) Introduction The interest in automation keeps growing and growing. A recent report from Forrester shows [...]

Netgain becomes the first Service Automation Framework Training Provider in Sweden

Netgain becomes the first Service Automation Framework Training Provider in Sweden Empowering Service Automation Excellence in the Nordics  Stockholm, Sweden – January 8, 2020 – Netgain, the Swedish-based service provider in automation [...]

January 8th, 2020|Press Release|

New Webinar: Design, Automate and Accelerate through Service Automation

Join Jan-Willem Middelburg the CEO of Cybiant and President of the Service Automation Framework Alliance for a live webinar During this live webinar, Jan-Willem will discuss some fundamental basics of service automation from a theoretical [...]

September 2nd, 2019|Service Automation Framework|

Case Study: Using the Service Automation Framework for Virtual Machine provisioning

In this case study, the Service Automation Framework was used as the best practice framework to develop service automation blueprint which assists in the development and deployment of end-to-end virtual machine provisioning solution.

August 27th, 2019|Service Automation Framework|

Etisalat Academy Launches Training on World’s First Certification of Service Automation Framework

Etisalat Academy today announced the launch of the GCC’s first accredited Service Automation Framework (SAF) Training Centre in partnership with APMG and Etisalat Group. The Centre is advanced and provides step-by-step guidance for the design and delivery of automated services. Its aim is to deliver training courses and certification services for a broad range of professional certification schemes.

New White Paper – Design, Automate and Accelerate through Service Automation

Over the last few years, many organizations have been focused on automation. In the increasingly competitive market, many organizations are under a constant pressure to deliver better results with less resources. In many cases, automations can help to solve this problem. The automation for repetitive, frequentlyoccurring tasks is an area where – even today – a lot of efficiency can be obtained.

June 24th, 2019|Service Automation|

Service Automation in Local Government – New White Paper

In this article, we explore the opportunity that service automation presents to local governments. As one of their many functions, local governments serve as service providers to their community of citizens. Local Government service departments deal with many different requests, ranging from very simple requests for parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals. Many of these services can be partially or completely automated, making local governments more citizen-centric as well as more cost efficient.

Dr. Akhil Sahai on Service Automation

Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.

February 8th, 2019|Expert Interview|

Case Study Webinar – Service Automation in Local Government

As more and more local governments are working become to increase the quality of their services and become more accessible, service automation is increasingly more on the strategic agenda. One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests as parking permits, all the way to more complex issues such as providing arbitration and dealing with appeals.

January 14th, 2019|Service Automation Framework|

Using the Service Automation Framework and New Technologies to Increase the Grade of Automation

Service Automation is more than just provisioning After running multiple implementation projects using the Service Automation Framework (SAF) as a practice, I thought it would be a good idea to summarise a few thoughts [...]

September 4th, 2018|Expert Interview|

APMG and SAFA host Trainer Cafe on 27 September

Learn how to become an accredited Service Automation trainer Following the announcement at the recent International Away Day, APMG-International and the Service Automation Framework Alliance (SAFA) are happy to confirm the time and the agenda [...]

August 29th, 2018|Service Automation Framework|

Service Automation session at itSMF Singapore

Learn more about Service Automation at itSMF Singapore About itSFM Singapore itSMF Singapore will be hosting the next annual Service Management conference ITSM Leadership Summit 2018 on 6th July 2018. Preceding the conference event this year is [...]

Netgain announces partnership with the Service Automation Framework Alliance

As part of strengthening the position as experts in Service Automation, Netgain, the first company in the Nordic region, has partnered with the Service Automation Framework Alliance (SAFA). SAFA is a global, leading provider of certification [...]

June 26th, 2018|Press Release|

Service Automation Webinar for Training Partners

Service Automation Webinar for Training Partners Service Automation Framework is a forward-thinking, early adoptive scheme, which is becoming more and more relevant in the service management sector. The scheme has launched particularly well in the [...]

Now Available – Digital Badges for your Service Automation Exam

We are very happy to share that Digital Badges have now been made available to the Service Automation Framework exams. A digital badge is an officially verified verification that can be used to share [...]

March 22nd, 2018|Service Automation|

New White Paper: An introduction to Service Automation

An Introduction to the Service Automation Framework This white paper provides a high level overview of the Service Automation Framework, which was launched in 2017. The aim of his paper is to explain the [...]

January 12th, 2018|Service Automation Framework|

Design and Deliver Service Automation in your Organization

Introducing the Service Automation Framework Service Automation is the concept of achieving customer loyalty by using automated technologies (think Uber, Amazon and Netflix).  It builds upon a large demographic and sociological trend.  As a society, [...]

November 10th, 2017|Service Automation|

Service Automation Market Grows To 1,244.8 Million USD by 2022

New research shows growth curve in the Service Automation market According to a new market research report "Professional Services Automation Market by Solution - Global Forecast to 2022", published by MarketsandMarkets™, the Service Automation market size is expected [...]

October 18th, 2017|Service Automation|

New Webinar: Service Automation Blueprinting

Service Automation Blueprinting Many companies see the future in automated service, yet wonder where to start. The Service Automation Framework provides some easy-to-understand models that everyone can used to start the design and delivery of [...]

How to Write a Service Automation Business Case

The Service Automation Business Case In this article, we will discuss to formulate a service automation business case and which financial figures you need in order to calculate the financial benefit of a Service Automation [...]

New BrightTalk Webinar about Service Automation

What You Need To Know About The Service Automation Framework About this BrightTalk Webinar In this BrightTalk Webinar, we will discuss the newly launched Service Automation Framework. Service Automation is the concept of achieving customer [...]

May 15th, 2017|Service Automation|

SAFA appoints José Stijntjes as new Managing Director

José Stijntjes new Managing Director for SAFA The Service Automation Framework Alliance (SAFA) is pleased to announce that it has appointed José Stijntjes as Managing Director per April 1st, 2017. In her new role, she [...]

The difference between Service Management and Service Automation

Last week, the Service Automation Framework was launched together with the corresponding training and certification scheme. In the many questions that came by leading up to the launch, one question came back a number of [...]

The Service Automation Framework Launch on 22 February in Las Vegas

  Official Launch of the Service Automation Framework The Service Automation Framework publication and corresponding certification scheme will officially launch on Wednesday February 22 during Pink17 - the international IT Service Management Conference and Exhibition [...]

SAFA appoints APMG as Global Certification Partner

Global Partnership between SAFA and APMG International to develop Certification Scheme The Service Automation Framework® Association (SAFA) and APMG International, a global award-winning accreditation and certification body, announce their exciting new partnership about a new [...]

January 25th, 2017|Press Release, Service Automation|

The Service Automation Framework in 3 Minutes

The Basics of Service Automation Service Automation – the concept of delivering services through smart technology – is a rapidly growing area of interest for most organizations. Companies such as Spotify, Netflix and Spotify and [...]

January 20th, 2017|Service Automation|
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