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In this case study, the Service Automation Framework was used as the best practice framework to develop service automation blueprint which assists in the development and deployment of end-to-end virtual machine provisioning solution.
Etisalat Academy today announced the launch of the GCC’s first accredited Service Automation Framework (SAF) Training Centre in partnership with APMG and Etisalat Group. The Centre is advanced and provides step-by-step guidance for the design and delivery of automated services. Its aim is to deliver training courses and certification services for a broad range of professional certification schemes.
In this article, we explore the opportunity that service automation presents to local governments. As one of their many functions, local governments serve as service providers to their community of citizens. Local Government service departments deal with many different requests, ranging from very simple requests for parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals. Many of these services can be partially or completely automated, making local governments more citizen-centric as well as more cost efficient.
Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.
As more and more local governments are working become to increase the quality of their services and become more accessible, service automation is increasingly more on the strategic agenda. One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests as parking permits, all the way to more complex issues such as providing arbitration and dealing with appeals.