Service Automation Framework

Posts by: Service Automation Framework
Case Study: Using the Service Automation Framework for Virtual Machine provisioning

In this case study, the Service Automation Framework was used as the best practice framework to develop service automation blueprint which assists in the development and deployment of end-to-end virtual machine provisioning solution.

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Etisalat Academy Launches Training on World’s First Certification of Service Automation Framework

Etisalat Academy today announced the launch of the GCC’s first accredited Service Automation Framework (SAF) Training Centre in partnership with APMG and Etisalat Group. The Centre is advanced and provides step-by-step guidance for the design and delivery of automated services. Its aim is to deliver training courses and certification services for a broad range of professional certification schemes.

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New White Paper – Service Automation in Local Government

In this article, we explore the opportunity that service automation presents to local governments. As one of their many functions, local governments serve as service providers to their community of citizens. Local Government service departments deal with many different requests, ranging from very simple requests for parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals. Many of these services can be partially or completely automated, making local governments more citizen-centric as well as more cost efficient.

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Dr. Akhil Sahai on Service Automation

Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.

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Case Study Webinar – Service Automation in Local Government

As more and more local governments are working become to increase the quality of their services and become more accessible, service automation is increasingly more on the strategic agenda. One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests as parking permits, all the way to more complex issues such as providing arbitration and dealing with appeals.

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Using the Service Automation Framework and New Technologies to Increase the Grade of Automation

Service Automation is more than just provisioning After running multiple implementation projects using the Service Automation Framework (SAF) as a practice, I thought it would be a good idea to summarise a few thoughts as to why this practice makes a difference. And why I think it will[…]

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APMG and SAFA host Trainer Cafe on 27 September

Learn how to become an accredited Service Automation trainer Following the announcement at the recent International Away Day, APMG-International and the Service Automation Framework Alliance (SAFA) are happy to confirm the time and the agenda for our first trainer café event on September 27th, 2018 in Huizen, The[…]

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What is a Service Concept?

The Service Concept explained One of the central models of the Service Automation Framework is the service concept. In this post we explore the use of a Service Concept in further detail, and why it is important to understand what the Service Concept of an organization is. The[…]

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Service Automation Anti-Patterns

Joins our partner TaUB Solutions @ PinkAsia18 – ITSM’s Next Wave, August 14, 2018 – 11:30 – 12:25  – Mandarin Oriental, Kuala Lumpur Service Automation remains a growing industry trend, and many organizations are taking steps to automate parts of their service delivery organization. A common question in this[…]

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Service Automation session at itSMF Singapore

Learn more about Service Automation at itSMF Singapore About itSFM Singapore itSMF Singapore will be hosting the next annual Service Management conference ITSM Leadership Summit 2018 on 6th July 2018. Preceding the conference event this year is the Service Management Week with a list of Pre-conference Workshops specially curated just for the[…]

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Netgain announces partnership with the Service Automation Framework Alliance

As part of strengthening the position as experts in Service Automation, Netgain, the first company in the Nordic region, has partnered with the Service Automation Framework Alliance (SAFA). SAFA is a global, leading provider of certification programs, frameworks and best practices in Service Automation. By automating manual processes in[…]

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Service Automation Webinar for Training Partners

Service Automation Webinar for Training Partners Service Automation Framework is a forward-thinking, early adoptive scheme, which is becoming more and more relevant in the service management sector. The scheme has launched particularly well in the Asian markets, and we want to help you to promote it to your[…]

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David Wright on Service Automation

David Wright on Service Automation As a species, we’ve been shaping our environment and crafting ways to help make our lives easier for over 50,000 years. For over 50,000 years we’ve learned to shape or adapt how we live, to make our surroundings more effective, efficient and to[…]

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Now Available – Digital Badges for your Service Automation Exam

We are very happy to share that Digital Badges have now been made available to the Service Automation Framework exams. A digital badge is an officially verified verification that can be used to share your accomplishments on LinkedIn or Twitter. Additionally, digital badges also allow potential employers to easily[…]

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