Service Automation Framework

Archive for August, 2018
APMG and SAFA host Trainer Cafe on 27 September

Learn how to become an accredited Service Automation trainer Following the announcement at the recent International Away Day, APMG-International and the Service Automation Framework Alliance (SAFA) are happy to confirm the time and the agenda for our first trainer café event on September 27th, 2018 in Huizen, The[…]

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What is a Service Concept?

The Service Concept explained One of the central models of the Service Automation Framework is the service concept. In this post we explore the use of a Service Concept in further detail, and why it is important to understand what the Service Concept of an organization is. The[…]

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