Service Automation is more than just provisioning After running multiple implementation projects using the Service Automation Framework (SAF) as a practice, I thought it would be a good idea to summarise a few thoughts as to why this practice makes a difference. And why I think it will[…]
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Learn how to become an accredited Service Automation trainer Following the announcement at the recent International Away Day, APMG-International and the Service Automation Framework Alliance (SAFA) are happy to confirm the time and the agenda for our first trainer café event on September 27th, 2018 in Huizen, The[…]
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The Service Concept explained One of the central models of the Service Automation Framework is the service concept. In this post we explore the use of a Service Concept in further detail, and why it is important to understand what the Service Concept of an organization is. The[…]
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Joins our partner TaUB Solutions @ PinkAsia18 – ITSM’s Next Wave, August 14, 2018 – 11:30 – 12:25 – Mandarin Oriental, Kuala Lumpur Service Automation remains a growing industry trend, and many organizations are taking steps to automate parts of their service delivery organization. A common question in this[…]
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Learn more about Service Automation at itSMF Singapore About itSFM Singapore itSMF Singapore will be hosting the next annual Service Management conference ITSM Leadership Summit 2018 on 6th July 2018. Preceding the conference event this year is the Service Management Week with a list of Pre-conference Workshops specially curated just for the[…]
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As part of strengthening the position as experts in Service Automation, Netgain, the first company in the Nordic region, has partnered with the Service Automation Framework Alliance (SAFA). SAFA is a global, leading provider of certification programs, frameworks and best practices in Service Automation. By automating manual processes in[…]
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Service Automation Webinar for Training Partners Service Automation Framework is a forward-thinking, early adoptive scheme, which is becoming more and more relevant in the service management sector. The scheme has launched particularly well in the Asian markets, and we want to help you to promote it to your[…]
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David Wright on Service Automation As a species, we’ve been shaping our environment and crafting ways to help make our lives easier for over 50,000 years. For over 50,000 years we’ve learned to shape or adapt how we live, to make our surroundings more effective, efficient and to[…]
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We are very happy to share that Digital Badges have now been made available to the Service Automation Framework exams. A digital badge is an officially verified verification that can be used to share your accomplishments on LinkedIn or Twitter. Additionally, digital badges also allow potential employers to easily[…]
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Automation and AI Process Days in Helsinki The Process Days have grown in six years as a top Service and Process Management event in Finland. The Process Days focus on the trends and visions of service and process management without forgetting the actual everyday work. The goal is[…]
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What You Need To Know About The Service Automation Framework About the Webinar Service Automation is the concept of achieving customer loyalty by the use of automated technologies, and it builds upon large demographic and sociological trends. As a society, we have become accustomed to arranging our lives[…]
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An Introduction to the Service Automation Framework This white paper provides a high level overview of the Service Automation Framework, which was launched in 2017. The aim of his paper is to explain the key business drivers behind service automation and to provide an overview of the structure[…]
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