Service Automation Framework

Archive for November, 2017
Jarod Greene on Service Automation

I’m not ashamed to admit that my favorite Christmas movie is Love Actually. Nothing beats the opening scene of the gates at Heathrow Airport, as Hugh Grant voice explains that if you look for it, love actually is all around. The sap in me nods furiously at the[…]

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Design and Deliver Service Automation in your Organization

Introducing the Service Automation Framework Service Automation is the concept of achieving customer loyalty by using automated technologies (think Uber, Amazon and Netflix).  It builds upon a large demographic and sociological trend.  As a society, we have become accustomed to arranging our lives online and expect services that[…]

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