Service Automation Framework

Archive for April, 2017
The First Service Automation Foundation Class

On May 21, our certified partner Pink Elephant hosted the first Service Automation Foundation class in Kuala Lumpur, Malaysia. The room was packed with 25 students, all eager to be part of the first batch of officially accredited Service Automation practitioners in the world. The course was taught[…]

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Serendipity Management Explained

Serendipity Management Explained Serendipity Management is one of the key building blocks of the Service Automation Framework, and for many organizations one of the key reasons to adopt the framework. In this article, we answer four key questions about this concept. What is Serendipity? In the English dictionary, the[…]

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