Service Automation Framework

Archive for February, 2017
The difference between Service Management and Service Automation

Last week, the Service Automation Framework was launched together with the corresponding training and certification scheme. In the many questions that came by leading up to the launch, one question came back a number of times: what is the difference between Service Management and Service Automation. In this[…]

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The Service Automation Framework Launch on 22 February in Las Vegas

Official Launch of the Service Automation Framework The Service Automation Framework publication and corresponding certification scheme will officially launch on Wednesday February 22 during Pink17 - the international IT Service Management Conference and Exhibition in the prestigious Bellagio Hotel, Las Vegas. During the Service Automation Framework Launch, Jan-Willem[...]

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