Service Automation Framework

Archive for 2017
How Service Automation will impact enterprises in 2018

How Service Automation will impact the world next year As the year is coming to an end – and people are preparing for the Christmas holidays – it is always a good moment reflect on the year and think about the opportunities for the future. What will 2018[…]

Read More
Jarod Greene on Service Automation

I’m not ashamed to admit that my favorite Christmas movie is Love Actually. Nothing beats the opening scene of the gates at Heathrow Airport, as Hugh Grant voice explains that if you look for it, love actually is all around. The sap in me nods furiously at the[…]

Read More
Design and Deliver Service Automation in your Organization

Introducing the Service Automation Framework Service Automation is the concept of achieving customer loyalty by using automated technologies (think Uber, Amazon and Netflix).  It builds upon a large demographic and sociological trend.  As a society, we have become accustomed to arranging our lives online and expect services that[…]

Read More
Service Automation Market Grows To 1,244.8 Million USD by 2022

New research shows growth curve in the Service Automation market According to a new market research report “Professional Services Automation Market by Solution – Global Forecast to 2022“, published by MarketsandMarkets™, the Service Automation market size is expected to grow from USD 716.5 Million in 2017 to USD 1,244.8 Million by[…]

Read More
Allan Leinwand on Service Automation

There are two types of service offerings we probably all encounter daily. Consumer on-demand services offered across the planet help us summon entertainment, food, transportation and much more from an application on a smartphone. The most successful of these applications follows a structured workflow – we make a[…]

Read More
Smart City Service Automation

Building a Smart City on Service Automation Many of the larger cities around the world have the ambition to become a 'smart city.' But what does that mean exactly? What is it that makes a city smart? According to Wikipedia, the official definition would be: A smart city is an[...]

Read More
New Webinar: Service Automation Blueprinting

Service Automation Blueprinting Many companies see the future in automated service, yet wonder where to start. The Service Automation Framework provides some easy-to-understand models that everyone can used to start the design and delivery of automated services. Used by many organisations around the world, it provides tools and[…]

Read More
David Ratcliffe on Service Automation

My career in IT began in 1975. It was an entry level position in the IT Department of a large heavy engineering company. On my first day at work I recall being quite intimidated by the flashing lights and low hum of the expensive equipment in the Computer[…]

Read More
What is a Service Automation Blueprint?

The Service Automation Blueprint The Service Automation Blueprint is one of the seven techniques of the Service Automation Framework. It most frequently used as a tool in order to visualise how a service is delivered by a service provider. In order to automate a service, it is necessary to exactly[…]

Read More
What is Service Automation

What is Service Automation? If you are new to the topic to service automation, you might have a very simple question: What is service automation exactly? And why are so many people talking about Service Automation. In this short post, I will try to give you a brief overview[…]

Read More
How to Write a Service Automation Business Case

The Service Automation Business Case In this article, we will discuss to formulate a service automation business case and which financial figures you need in order to calculate the financial benefit of a Service Automation implementation or improvement project. This service automation business case template can be applied[…]

Read More
New Service Automation Explainer Video

New Service Automation Explainer Video Hi there and welcome to this short video about Service Automation. Have you ever wondered why companies such as Spotify, Uber and Netflix conquered the world so quickly? Well, the answer is pretty simple: they all have a business model that is based[…]

Read More
New BrightTalk Webinar about Service Automation

What You Need To Know About The Service Automation Framework About this BrightTalk Webinar In this BrightTalk Webinar, we will discuss the newly launched Service Automation Framework. Service Automation is the concept of achieving customer loyalty by the use of automated technologies, and it builds upon large demographic[…]

Read More
The First Service Automation Foundation Class

On May 21, our certified partner Pink Elephant hosted the first Service Automation Foundation class in Kuala Lumpur, Malaysia. The room was packed with 25 students, all eager to be part of the first batch of officially accredited Service Automation practitioners in the world. The course was taught[…]

Read More