Dr. Akhil Sahai on Service Automation
Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.
Case Study Webinar – Service Automation in Local Government
As more and more local governments are working become to increase the quality of their services and become more accessible, service automation is increasingly more on the strategic agenda. One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests as parking permits, all the way to more complex issues such as providing arbitration and dealing with appeals.
Using the Service Automation Framework and New Technologies to Increase the Grade of Automation
Service Automation is more than just provisioning After running multiple implementation projects using the[…]