For Excellence & Innovation in Service Automation

The Service Automation Framework has been championing Service Automation Best Practices

Globallly Accredited 

The Service Automation Framework certification programs have been accredited by APMG International

Accredited Trainers 

Service Automation training courses are administered by trainers with a proven track-record

Continually Updated 

The Service Automation Framework is updated by a global team of automation experts

Our mission

SAFA aims to inspire, promote and develop excellence in Service Automation practices and applications across the globe, leading to outstanding business value through automated services and professional fulfilment of every individual member of the SAFA community.

About SAFA

The mission and vision of Service Automation Framework

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Get certified with our global certification programmes

Learn about SAFA certifications


Get Automation study materials in the SAFA store

Access SAFA study materials

Training & Events

Join the latest training and events around the globe

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Access news, articles, videos, and whitepapers

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Partner with SAFA to deliver Service Automation training

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About us

The Service Automation Framework Alliance (SAFA) is a leading global provider of progressive, vendor-neutral training and certifications programs including the Service Automation Framework curriculum. With a worldwide network of certified trainers, training partners, and testing centers, the SAFA training courses and accreditation programs have become internationally established and further proven through a series of published books, papers, and on-going industry research.

Service Automation Framework Alliance - About us


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Service Automation Framework Certification Scheme

An upward path towards higher knowledge

The SAFA certification program

Service Automation Certifications and training scheme fulfils the vision of the Service Automation Framework Alliance by fostering greater collaboration, productivity, and success among team members in order to design and delivery automated services. This global movement transforms organizations and takes them to higher levels of performance.

Our curriculum is based on research and the most up-to-date and relevant resources from automation experts across the globe. Our certifications are role-based and strictly vendor-neutral. With the Service Automation certification scheme, we promote the people in automation.

Learn the comprehensive service automation approach

The Service Automation Framework

The Service Automation Framework® will give individuals and organizations deep insight into the theory and methods of Service Automation, the concept by which you can automate services in any organization. By applying the concepts of Service Automation, companies will see both employee and customer satisfaction levels rise. The Service Automation Framework provides the design elements and processes to systematically optimize user experience by delivering automated services.

The Service Automation Framework is the first comprehensive and practical approach that provides a comprehensive model, as well as practical techniques to enable the design and delivery of automated services.

The fundamentals of Robotic Process Automation

Robotic Process Automation Foundation

Robotic Process Automation has quickly risen in popularity in recent years, mainly driven by an increased focus on automation practices in the financial and insurance industry. The Robotic Process Automation Foundation (RPAF) course is an introduction to RPA concepts and technologies, and how they can be used in professional organizations to increase quality and efficiency. By using Robotic Process Automation, organizations can automate repetitive processes and tasks, making processes more lean and effective.

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The Service Automation Framework provides an easy step-by-step approach with which organizations can transform to the delivery of robotic and automated services.

Jan-Willem Middelburg – Chief Examiner


Trusted by Automation experts

Cybiant - Service Automation Framework Alliance
Cascade IT - Service Automation Framework Alliance
Capgemini Academy - Service Automation Framework Alliance
Pink Elephant - Service Automation Framework Alliance
Skills 2004 - Service Automation Framework Alliance
Wakaru - Service Automation Framework Alliance