Service Automation Framework

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Learn more about the Service Automation Framework by ordering the official book with templates and further guidance.

Developing Knowledge
and Expertise about
Service Automation

The Service Automation Framework Alliance is an independent body of knowledge for the development and advancement of Service Automation practices and certification.

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Certifications and
Examination Services

We continually develop and improve knowledge about Service Automation Best Practices.

Accreditation
Services

Through a global network of partners, we accredit organizations as certified training partners.

Research and
Development

We conduct research and publish insight into Service Automation Best Practices.

Industry Events
and Conferences

We organize conferences and events to augment the awareness and benefit of Service Automation.

Some Service Automation Facts

Service Automation Framework.

195
Certified Practitioners Worldwide
12
Certified Trainers Worldwide
7
Certified Partner Organizations

Why Get Certified?

Service Automation provides organizations the opportunity to gain a competitive advantage.

The Service Automation Framework Certification Scheme is launched in February 2017. You know have a chance to be one of the early adopters.

The quality of APMG-International Certificates are globally recognized.

What Practitioners Say

The Service Automation Framework – For the Design and Delivery of Automated Services

Latest News

Jun 24, 2019
New White Paper – Design, Automate and Accelerate through Service Automation

Introduction Over the last few years, many organizations have been focused on automation. In[…]

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New White Paper – Service Automation in Local Government

In this article, we explore the opportunity that service automation presents to local governments. As one of their many functions, local governments serve as service providers to their community of citizens. Local Government service departments deal with many different requests, ranging from very simple requests for parking permits, all the way through to more complex issues such as providing arbitration and dealing with appeals. Many of these services can be partially or completely automated, making local governments more citizen-centric as well as more cost efficient.

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Feb 08, 2019
Dr. Akhil Sahai on Service Automation

Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.

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