Service Automation Framework

Service Automation News
Feb 08, 2019
Dr. Akhil Sahai on Service Automation

Today’s IT organizations are constantly challenged by the ever-increasing demands for high-quality IT services that are both responsive and cost-effective. Automating service management can help save significant amounts of money in terms of IT help desk operations and substantially reduce the demand on operators while enhancing user experience and optimizing IT management.

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Case Study Webinar – Service Automation in Local Government

As more and more local governments are working become to increase the quality of their services and become more accessible, service automation is increasingly more on the strategic agenda. One of the many tasks of local governments is to serve as service provider for their citizens. From very simple requests as parking permits, all the way to more complex issues such as providing arbitration and dealing with appeals.

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Sep 04, 2018
Using the Service Automation Framework and New Technologies to Increase the Grade of Automation

Service Automation is more than just provisioning After running multiple implementation projects using the Service Automation Framework (SAF) as a[…]

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APMG and SAFA host Trainer Cafe on 27 September

Learn how to become an accredited Service Automation trainer Following the announcement at the recent International Away Day, APMG-International and[…]

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Aug 27, 2018
What is a Service Concept?

The Service Concept explained One of the central models of the Service Automation Framework is the service concept. In this[…]

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Service Automation Anti-Patterns

Joins our partner TaUB Solutions @ PinkAsia18 – ITSM’s Next Wave, August 14, 2018 – 11:30 – 12:25  – Mandarin Oriental,[…]

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